Refund policy

Effective 20 October 2026. Seller: Moonify Co. LTD, United States. Request a refund through official Discord support. Do not post payment or account details publicly.

Seven-day unused-access refunds

You may request a full refund of the product purchase price within seven calendar days of payment confirmation if the license has not been activated. Duplicate purchases and paid orders for which access was never delivered are eligible for correction or refund even if the license was automatically created.

Product faults

If the delivered product materially fails to match its description or cannot be used on the stated supported setup, report the problem within seven days of purchase. We may ask for reasonable diagnostic information and up to 48 hours to resolve it. If we cannot resolve it in that period, you may choose a full product-price refund. This applies even after activation. These time limits do not remove any longer rights provided by applicable law.

How to request and receive a refund

Provide your order reference and purchasing account email privately to verified support staff, plus a short explanation. Never provide passwords, full license keys or wallet private keys. We aim to review requests within three business days. Approved refunds revoke the related license. We aim to initiate the transfer within five business days after approval and confirmation of a valid destination; blockchain confirmation may take longer.

The refund covers the USD product price paid, converted at the rate quoted when the refund is initiated. The token amount can differ from the original payment because exchange rates change. Moonifyu bears its outgoing refund transfer fee. Original third-party wallet/network fees paid separately from the product price are not part of the product refund. Support will confirm the currency, network, amount and destination privately before transfer. Refunds are reviewed and processed by support; they are not automatic.

Other requests

Change-of-mind requests after activation or after the seven-day window are reviewed individually. Losses caused solely by sending funds to an incorrect address/network or by an unrelated third-party account action are not automatically refundable; contact support so we can review the facts. Nothing in this policy limits non-excludable consumer rights.